The Keep.

The Employee Experience Podcast

Host Greg Weiss, brings together experts from around the world sharing their insights on creating amazing employee experiences.


Episode #012 - The Keep - Do you avoid conflict at work?

Episode #12 - How to avoid conflict?

Download here: Transcript 

Having hard conversations within a workplace can be one of the difficult things for all parties involved, a few simple techniques and skills can make the difference with effective communications. Nina Harding, Founder, Nina Harding Mediation Services is a renounced mediator and facilitator with 20 years of experience under her belt, having mediated over two hundred disputes. Becoming, the first employee and helping to set up the Centre of Dispute Resolution in London, that still exists to this day.

Sitting down with the Keep Master Greg Weiss, in this week’s podcast discussing how communication breakdown can occur within the workplace, how a mediator brought into the situation; look for patterns within the dispute, help reopen the lines of communication and build back up the trust overtime between the affected parties. ‘Do walk towards conflict”, Nina advises on how disputes can be solved effectively by managers within the workplace, by understanding the cultural diversity factor, how to help people feel more comfortable, adding a whole other level to the employee experience and allowing for a resolution in a ‘human way’.

In this episode Greg will cover:

  • Centre for Dispute Resolution
  • First commercial mediators in 1992
  • Conflict resolution
  • Breakdown in communication
  • Threat response: Fight or Flight
  • Looking for pattern
  • Future focused, prefer not to place blame and look at the past
  • Conflict doesn’t discriminate
  • Resolve in a human way
  • How through understanding, communication can become more effective.


Nina Harding Mediation Services

Nina Harding LinkedIn


Greg Weiss

Greg has helped thousands of people relaunch and accelerate their careers. Today he is best known for delivering innovative onboarding and offboarding solutions for many of Australasia’s leading employers. Greg is a published author, sought after key note speaker and leading expert in his field.

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